Are UK Supermarkets Conning Customers? According to the press, the consumer watchdog Which? has been investigating the UK’s dominant supermarket chains for the last seven years. Based on the ‘findings’ Which? put forth a super-complaint against the supermarkets. A super-compliant is not something that is done lightly. So what is the basis of this super-complaint? … Continue reading Does Customer Experience Leadership Require Straight Communication And Fair Business Practices?
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